FREQUENTLY ASKED QUESTIONS
What are the content types?
|Live webinar - a 60 minute live seminar broadcast from our studio to your computer at a specific date and time. Watch the speakers alongside the presentation slides and actively participate by typing questions into the chat box.|
|Recorded webinar - recorded versions of our live webinars are available within 24 hours of the live broadcast. You can view the recorded version at your own convenience.|
|Online learning - skills courses presented as a series of engaging learning modules, with audio, video and interactive exercises, which cover a single topic in 5 minutes or less.|
|Legal update - an audio news bulletin providing regular updates across different practice areas.|
|Masterclass - a 30 or 60 minute video interview featuring an expert explaining a complex legal subject or giving guidance on how to apply a legal concept in practice.|
|Opinion - hear a leading expert discuss their opinion on upcoming legal developments or reflect on recent trends.|
|Discussion - a 30 or 60 minute video discussion between experts, giving practical insight into recent legal developments and key topics.|
|Snapshot - a short overview of a webinar, masterclass, discussion or online learning course. It is free to view and there for you to sample before purchasing the full content.|
What do I get with my content?
Each piece of content comes with additional free resources to download, including audio file, written transcript and other resources.
Who presents the content?
All of our speakers and contributors are leading experts, including barristers, solicitors, consultants, RELs and academics. Browse the Our Experts page to see who they are.
What happens after I purchase a piece of content?
If you use your Open Pass hours to purchase an item of content, you will continue to have unlimited access to that item for the remainder of your subscription period – please see the subscription section below for further information.
If you have purchased a single piece of content, you can access it from your My Account page. You will then have unlimited access to that content and the associated resources for 1 month from the date of purchase or broadcast (whichever is later).
How do I claim my CPD hours?
Please see the CPD section for more information.
How do I know if a webinar will work on my computer?
Click here to test your system.
Why won't the on-demand videos play on my computer?
Our videos are streamed using Flash. Some browsers require the Adobe Flash Player plug-in for this to work. To download the plug-in, go to http://get.adobe.com/flashplayer/ and follow the instructions on that page.
What happens if I lose my login password?
If you lose or cannot remember your password, please click here and enter your email address.
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Please note: disabling cookies may affect your ability to login and view content.
What do I get when I purchase an Open Pass?
When you purchase an Open Pass subscription, you will receive a Company Access Code and a block of hours, valid for 12 months from the date of purchase. Anyone in your organisation can use these hours to view both live and on-demand content, plus all the content resources, from any practice area on the site.
Each time a new piece of content is accessed using your Open Pass, the advertised number of CPD hours will be deducted from the balance.
Once you have added an item to your Open Pass, you can log in and view it again as many times as you like during the 12 months your Open Pass is valid - without using any more of your hours.
What happens after I purchase an Open Pass?
After you purchase an Open Pass you will receive an email providing you with a Company Access Code and further information on how to use your subscription.
When does my Open Pass start?
Your Open Pass commences on the date you receive the email with your Company Access Code.
How do I set up additional users on my Open Pass?
Your Open Pass can be used by anyone in your organisation. You just need to provide them with your Company Access Code and they can use it to register on the site. Once registered, they can start using the Open Pass to view content and earn CPD hours.
How do I access content with my Open Pass?
When you want to view live or on-demand content, simply click on 'Book this content'. On the purchase page you will be given the option to log in as an existing user and use your Open Pass to buy the content. If you're already logged in, you will only need to enter your password to confirm purchase.
Once you have entered your password, the corresponding number of CPD hours will be deducted from your Open Pass and the item will be added to your My Content library for you to view at your convenience. If you have booked an upcoming live event, you will be sent instructions on how to access it prior to the day of broadcast.
Once you have added content to your Open Pass, you can log in and view it again as many times as you like during the 12 months your Open Pass is valid - without using any more of your hours.
I don't have enough hours left, what can I do?
If you're getting low on hours, you can 'top up' with as many additional hours as you need to see you through to the end of your Open Pass subscription period.
Top-ups are available in blocks of 5, 10, 20, 30, 40, 50, 75 or 100 hours.
Top-up hours can only be purchased by the Open Pass subscription administrator, via their My Account page or over the phone on 0845 026 8213.
What happens when my Open Pass is due to end?
Before your Open Pass Subscription is due to end, we will send you a renewal letter and invoice to renew your Open Pass for another 12 months.
If you would like to change the number of hours on your Open Pass or cancel your subscription, please contact us in writing at TRLUKI.firstname.lastname@example.org within 30 days of the renewal invoice date.
If we don't hear from you, your Open Pass will automatically renew with the same amount of hours as the previous year and will commence the day after your current subscription ends.
For full terms and conditions, please click here.