Frequently Asked Questions

ONLINE CONTENT | TECHNICAL | SUBSCRIPTIONS | EVENTS

ONLINE CONTENT

Who presents the content?

All of our speakers and contributors are leading experts, including barristers, solicitors, in-house counsel, consultants, RELs and academics. Browse the Our Experts page to see who they are.


What do I get with my content?

Each piece of content comes with additional free resources to download, including audio file, written transcript and other resources.


How can I buy access to content?

You can purchase access to individual items of content from the relevant sector or practice area or you can subscribe to our service for full access.


What happens after I purchase content?

If you purchased a single piece of content, you can access it from your My Account page. You will have access to that item and the associated resources for 1 month from the date of purchase or broadcast (whichever is later).

If you used your subscription to access an item of content, you will have unlimited access to that item and its resources for the duration of your subscription – please see the subscription section below for further information.


How do I claim my CPD hours?

Please see the CPD Information page for details.


TECHNICAL

How do I know if a webinar will work on my computer?

To view a webinar (with synched slides) we recommended the following minimum system requirements:

  • An internent connection with a minimum of 500kbps downstream bandwidth
  • A browser with the Adobe Flash plugin OR a browser that supports HTML5 video
  • Javascript must be enabled in the browser
  • Internet Explorer 8 (Adobe Flash plugin required) or later
  • Google Chrome version # or later
  • Firefox version # or later
  • OSX version # or later
  • iOS # or later
  • Android Flavour # or later

Click here to test your system on a sample webinar.


Will the on-demand videos play on my computer?

Our videos are streamed using Flash. Some browsers require the Adobe Flash Player plug-in for this to work. To download the plug-in, go to http://get.adobe.com/flashplayer/ and follow the instructions on that page.


What happens if I lose my login password?

If you lose or cannot remember your password, please click here and enter your email address to receive a reminder.


Does this website use cookies?

In common with most professional online services, we use cookies to speed up navigation through our website.

A cookie is a piece of encoded information that is sent from our website and stored in your computer's memory. This piece of information identifies who you are and therefore avoids the time-consuming process of checking your details against our user database each time a new page is requested. A few points on cookies:

  • cookies only contain as much information as was disclosed to the site that sent it
  • cookies do not take information from your hard drive, delete files or contain viruses
  • cookies are small files (100s of bytes) and do not pose a disk space problem
  • the information in each cookie cannot be readily decoded or used in any other way
  • if you choose you can usually change your web browser to disable storage of cookies

Please note: disabling cookies may affect your ability to login and view content.


ONLINE SUBSCRIPTIONS

What do I get with a Content Pass subscription?

A Content Pass provides a specified number of users with unlimited access to online content across all practice areas and sectors for the duration of the subscription (usually 12 months).


What do I get with a Practice Area or Sector Pass subscription?

Practice Area and Sector Pass subscriptions provide a specified number of users with access to online content in a single practice area or sector for the duration of the subscription (usually 12 months).


What happens after I purchase my subscription?

After your purchase, you will receive an email providing you with your Company Access Code and further information on how to use your subscription.


When does my subscription start?

Your subscription will begin on the date you receive the email with your Company Access Code.


How do I access content with my subscription?

All subscribers can build their own library of content, which can be viewed as many times as you like during the length of your subscription.

If you're already signed in, you can add content to your library in just three steps:

1. Browse content in the relevant practice area or sector
2. Click on the title of the content you wish to view
3. Select 'Add to My Content'

The item will then appear at the top of your content library for you to watch at your convenience.

Content from the 'Upcoming' section of the catalogue will be viewable on the 'available from' date. All other items are available to view immediately.

Open Pass Subscribers: You will need to enter your password to add an item to your content library. Once you have entered your password, the corresponding number of CPD hours will be deducted from the balance of your Open Pass.


How do I set up additional users on my subscription?

If your subscription permits multiple users, you just need to provide your colleague(s) with the Company Access Code you received when you purchased your subscription. Subscription Administrators can also find this code on their My Account page.

Your colleague(s) can then use that code to register as a new user on your subscription and start to access content and earn CPD hours.

If you would like us to complete the registration on their behalf, please send a list of users (including email addresses) to trluki.legalpd@thomsonreuters.com.


Why can't I register with my Company Access Code?

Your subscription may have reached the user limit. Please ask your Subscription Administrator to check if this is the case, as you may need to purchase additional places on your subscription.

If you belive you should be able to register and are still experiencing difficulties, please contact our Support Team at trluki.legalpd@thomsonreuters.com.


What happens when my subscription is due to end?

As your subscription nears its end date, we will send you a renewal letter and invoice to renew your subscription for another 12 months.

If you would like to amend the number of users or cancel your subscription, please contact us in writing at trluki.legalpd@thomsonreuters.com within 30 days of the renewal invoice date.

If we don't hear from you, your subscription will automatically renew for the same number of users as the previous year and will commence the day after your current subscription ends.


CONFERENCES & EVENTS

How do I register for an event?

From the conferences page, click on the title of the event you wish to attend and follow the instructions on the registration page.


How do I claim my subscriber discount for conferences?

Just enter your Company Access Code in the registration form when prompted.

If you do not know your code, please ask your Subscription Administrator for it – they’ll find it on their My Account page.


How do I use prepaid conference or roundtable seats?

Please follow the same process as for the subscriber discount above.


How do I know if I have any prepaid conference seats?

Please check with your Subscription Administrator. If they are unsure, then they can send us an email to check.

Please note that we can only share this information with the Subscription Administrator.


Can I send someone in my place if I can no longer make the event?

Yes. Substitute delegates can be accepted at any time, without charge. Please send us an email to let us know the name of the substitute.



For full terms and conditions, please click here.